A 99.9% Server Uptime
Our shared hosting system is based on a steady, first–rate hardware configuration and a significantly customized Linux distro. This is why, regardless of what your site is, or how many site visitors you’ve got, or even if there is a DoS attack, our physical machines will remain up and running and your websites will remain accessible online.
Our Linux shared hosting packages packages include a 99.9% server uptime guarantee. And irrespective of which datacenter you opt for, our uptime guarantee remains the same.
A 99.9% Network Uptime
Apart from our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on top–quality hardware components manufactured by Juniper. What’s more, on every router, we’ve configured a firewall with an intricate set of rules in an effort to sift out all questionable requests.
In this way, in all our data centers – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe and in our datacenter in AU, you can enjoy a 99.9% network uptime guarantee. And this guarantee applies to all hosting plans in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are not content with our services, or if you find them inadequate, or if you decide that you should use a Linux VPS web hosting packages instead of a cloud hosting account – we will give you a full refund, no questions asked.
All domain name registrations are non–refundable, but you will retain complete control over your domains even when you terminate your web hosting account with us.
24/7 Technical Support
If you have ever had to wait for hours to receive an answer, you’re probably aware of how infuriating this can be, even more so if your site is on the line. This is exactly why our company offers a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our support engineers will be right here for you and they’ll reply to you in under 1 hour. And the best part is that their average support ticket response time is below 20 minutes!