Client Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your help requests will be replied to in no more than sixty minutes after the trouble ticket or email was received. If your case calls for further assistance from a server admin, we will forward the support ticket or the email to the person on duty, without delay and we will leave a note to let you know that more time will be needed for discovering a solution. And if you make use of the Optional Managed Services package, all of the services included there will be performed whenever you specify.
An Exceptional Customer Care Service
Our help desk support staff will be online for you 24/7/365 should you need assistance while working with our Site Control Panel or with any of the apps that we preinstall for you on the dedicated server. What is more if you require help with all the regular administration tasks on your dedicated web hosting server, you can take a look at our Optional Managed Services package, that includes data backup hard disk space, weekly Operating System updates, troubleshooting and installation procedures, server monitoring and restarting services, etc.
An Intuitive Help Section
Our Site Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its characteristics is a rather convenient integrated knowledge base that will walk you step by step on all the actions that you can perform. The majority of instructional articles in addition video versions that show all the operations that you can perform in a highly illustrative manner. You will find all the instructional articles and the video tutorials in the top right corner of each section of the Site Control Panel.