The accessibility to the customer and tech support that a shared hosting company offers will tell you a lot about the services they supply too. When you are allowed to use only e-mails or tickets, you have almost certainly found some reseller and not the web hosting provider. When this is the case, you will probably have to wait for several days to have a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get in touch with the real hosting company for extra help. When the supplier provides you with several options for communication with fast response time which are available at any time, they are almost certainly the top provider, not a reseller. Therefore you'll reap the benefits of prompt assistance and excellent support since they will have instant access to the servers where your account will be created. Regardless of the issue - sales or technical, it's always better to be able to get in touch with your web hosting company directly through your favourite way of communication.
24/7 Customer Support in Shared Hosting
The customer and tech support services for our shared hosting packages are twenty-four-seven, thus you can forget all about waiting for a couple of days in order to receive assistance. In case you aren't our client yet, you can give us a call, chat with an agent or send an e-mail message. If you currently have an account, you're able to open a support ticket in addition to the other three options for contact. You'll be able to choose the most suitable way to contact us depending on where you are or what device you use. We are able to help you for almost any hosting-related query that you may have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you can open a ticket, but even in this situation the max response time will never exceed sixty minutes.