Discover what hosting providers mean when they say "phone support".
In case you have ever had a shared hosting account in the past or you've dealt with any other online service, you are probably aware from personal experience that for some things it is better to consult with a live person on the telephone instead of exchange support tickets or emails. If you'd like to know more about a specific service before you order it or if something small needs to be made, for instance, it will be far easier and a lot faster to get it done live. When you have the option to get in touch with representatives by phone, it's very likely that you are working with a real hosting supplier, not just a reseller. The level of support that you will get by phone differs between different providers - from general matters to experienced technical support. Usually most suppliers will offer you pre-sales assistance and first level phone support, while more complicated technical matters are managed through email and tickets.
Phone Support in Shared Hosting
In case you choose to use one of our Linux shared hosting packages, you'll be able to get in touch with our customer support crew over the phone for 14 hours per day. We will help you choose the perfect package for your websites since we think that it's better to discuss such issues with a live person. In case you already have an account, we will assist you with any sales/billing questions and / or general issues, even with some tech problems which do not involve a lot of time or escalation to a system administrator as it will be more appropriate to open a support ticket for time-consuming matters in order to have all the correspondence in one place. We have telephone numbers in the US, the United Kingdom and Australia, so you're able to call the one you prefer and speak with our agents.