If you ever face a problem with your site and are unable to rectify it on your own, ask the web hosting company’s client care staff to help you get the site back online. A quick resolution would be the most favorable scenario, but many companies answer within 24 hours or even more, especially if you’re doing business with a reseller. Even if the problem can be quickly fixed, your site may not work properly or may not be available whatsoever for a long interval, so you may lose potential customers because it’s highly unlikely that anyone would be inclined to return to a website that’s inoperational. With this in mind, you ought to make certain not only that you can get in touch with your web hosting company, but also that they can answer and assist you in a timely manner. If a script update does not proceed smoothly or you erase something unintentionally, for instance, the website must be restored swiftly in order to prevent prolonged downtime.
One-Hour Response Guarantee in Shared Hosting
If you’re using any of our Linux shared hosting packages and you have an inquiry or experience a predicament, you can touch base with us 24-7 by submitting a tech support ticket or by writing an email and we promise that you’ll receive an answer in less than an hour. In case the issue can be solved, we’ll do it before we respond, whilst in case there’s something that you have to do on your end, we’ll supply you with all the necessary info – what settings to check, what possible solutions to try out, etc. Typically, you’ll receive an answer within maximum thirty minutes, which means that waiting around for hours on end or even for more than one day to get support is something out of the question. Our 60-minute reply time guarantee applies to any question that you may have – general, technical or billing.