A live chat is a real-time method of communication between a website hosting provider's support crew and its clients. It is an efficient way to get some info about the hosting services or have some issue resolved because you're talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the lower chance of errors when you exchange data like usernames or domain names, the more rapid response time because the communication is real-time and the fact that you don't have to stay on the chat constantly - you are able to do another thing while the representative investigates the issue in question. Furthermore, you are able to be a part of a live chat room from any computer which is connected to the Internet, avoiding the telephone rates that you will have to pay when you are calling to another country.
Live Chat Support in Shared Hosting
As part of the support services that we offer for our Linux shared hosting packages, we have live chat support that is online every day, even on holidays. You will be able to contact us no matter if you already have an account or not, because we can support you with all kinds of things, ranging from giving you common info on our solutions in case you are not a client yet and you are interested in purchasing one of our plans, to helping you with setting up an e-mail account in an e-mail client. A part of the problems are more technical and time-consuming, which means that you will need to take advantage of the ticketing system that is integrated in the Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a lot of things.