There are a handful of ways to touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you pick is a trouble ticket system. This is the easiest method of correspondence for a variety of reasons. In the event that no customer support staff member is free at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will invariably hit home. You can also copy and paste extensive bits of information without worrying about typos, and in case a given problem needs more time to be solved or a number of responses must be exchanged, all the information will be in one place, so each party can always see the comments written by the other one. The negative side of using tickets to get in touch with your web hosting company is that they’re typically separate from the web hosting platform, so if you need to provide info or to follow guidelines, you will need to use no less than 2 separate admin interfaces and this number can grow in case you want to administer a handful of domain names. Plus, many hosting providers respond to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting for an answer.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting packages come bundled with an integrated support ticket system, which is an indivisible part of our in-house created Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia permits you to manage everything connected with the hosting service itself in the same place – invoices, files, e-mails, tickets, etc., avoiding the necessity to log in and out of different admin consoles. In case you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a couple of clicks of the mouse without the need to sign out of your hosting Control Panel. During the process, you can select a category and our system will present you with a number of informative articles, which will provide you with more information and which may help you solve any particular issue even before you post a ticket. We guarantee a response time of maximum 60 minutes, even if it is a weekend or an official holiday.