Integrated Ticketing System in Shared Hosting
Our Linux shared hosting packages come bundled with an integrated support ticket system, which is an indivisible part of our in-house created Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia permits you to manage everything connected with the hosting service itself in the same place – invoices, files, e-mails, tickets, etc., avoiding the necessity to log in and out of different admin consoles. In case you have any technical or pre-sales questions or any difficulties, you can open a ticket with just a couple of clicks of the mouse without the need to sign out of your hosting Control Panel. During the process, you can select a category and our system will present you with a number of informative articles, which will provide you with more information and which may help you solve any particular issue even before you post a ticket. We guarantee a response time of maximum 60 minutes, even if it is a weekend or an official holiday.